Terms and Conditions

GENERAL SALES CONDITIONS

All reservations are based on acceptance of our sales conditions. 

Reservations are only confirmed upon receipt of the total amount of the reservation.
In case of cancellation, a refund is made as following:

Cancellations
– up to 61 days before the arrival date cancellation fee: 50 €
– between 60 to 31 days before arrival date: 25 % of the total amount is not refundable
– between 30 days and 15 days before arrival date: 50% of the total amount is not refundable
– 14 days before arrival date: 100% of the total amount is not refundable
– no show: 100% of the total amount is not refundable

COVID19
In the case of  Morzine-Avoriaz would have to close because the pandemic, we would refund or report your deposit.
For all other cases, we highly recommend you to purchase a cancellation insurance.
We propose you our cancellation insurance which covers COVID-19 in the case of one or more travellers would be affected by the virus, you can click to the link for more information

Shortened Stays
Should the length of stay shortened, all the stay will have to be paid.

Check in time :
Our official check in time is from 16.00 on date of arrival. However we will do our best to ensure your room is ready upon your arrival.
In case of late arrival (after 20.30) we request that you inform us in advance.

Check out time :
Rooms need to be left at midday on day of Departure.

Half Board
Our half Board rate is a set package including dinner, room & breakfast.

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